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Where do you ship?
We ship worldwide. Your order will be carefully packaged and delivered wherever is most convenient for you.
When will my purchase ship?
We want you to have your Ora Era product as soon as possible. In-stock items typically ship out 1-2 business days after the order is placed, unless otherwise stated on the home page or product page.
How do I track my order?
Once your order has shipped, you will automatically receive a shipment notification email that will contain a tracking number. You can also find your tracking number on your account page on oraera.com if you logged in before making your purchase. To do this, simply login to your account on oraera.com and click on “View Order” next to the respective order. There you’ll find your shipping method and the tracking number associated with that order.
How long will delivery take?
Delivery usually takes between 3-4 working days for express shipping and between 5-8 working days for standard shipping. You'll be able to track your package by using the Shipping Confirmation email that we send as soon as your order begins its journey. Please allow for up to 2 business days to receive your shipment notification email after placing your order.
How much does shipping cost?
We offer free standard shipping worldwide. Express shipping costs USD 40.
Do I have to pay duties and taxes?
We cover duties and taxes for shipments to all countries. You won't have to pay additional fees beyond the product price.
What is your return policy?
Your satisfaction is very important to us. If you're not happy for any reason, you may return eligible Ora Era products within 30 days of receiving the order, provided that the items are unused and in original condition, including all original packaging. Please note that items purchased at a 30% or more discount are considered Final Sale and cannot be returned or exchanged. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. You will need to send your parcel back to our return address at your own cost. For international returns outside of Hong Kong a $20 fee will be deducted from your refund. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
What is the return process?
To arrange a return, please email us at hello@oraera.com.
How long does a return or exchange take to process?
Your refund will be credited to the original payment method. Customs duties and sales taxes are non-refundable through Ora Era. However, you may be able to recover these by contacting your local customs bureau directly.
What is your exchange policy?
We don't have a formal exchange program. If you'd like to exchange something for a different color or size, we treat it like a return. Then you can place a new order on our website for the item you'd like to receive in exchange.
To arrange a return, please email us at hello@oraera.com.
When will I receive my refund?
All successfully returned items will be credited to the original payment method, you will receive an email notification when your return has been processed. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.